itSMF USA Fusion 09 - Program/Agenda

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itSMF USA Fusion 09 - Uniting the world of IT service management - Sept. 20-23, 2009 Dallas, TX

PRE-CONVENTION WORKSHOPS & FORUMS

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These two-hour Workshops and Forums are offered on Sunday, September 20, with an additional one being held Tuesday, September 22. If you are interested in attending, please register for the workshop or forum below. Although pre-registration is not a requirement, space is limited. We will be allowing in those who pre-registered first. If space permits, we will allow other attendees to fill any open slots onsite.

Sunday - Sep. 20

12:30 PM - 2:30 PM Goal to Objective Mapping - details

12:30 PM - 2:30 PM Healthcare Forum & Special Interest Group Meeting - details

12:30 PM - 2:30 PM Outsourcing Roundtable - details

12:30 PM - 2:30 PM Service Costing: Determining True Unit Cost Per Service - details

12:30 PM - 2:30 PM How to Measure IT Service Quality - details

12:30 PM - 2:30 PM Service Asset and Configuration Management Design Simulation - details

2:45 PM - 4:45 PM Building Communication and Education Campaigns for ITIL® - details

2:45 PM - 4:45 PM Root Cause Analysis in IT Service Management - details

2:45 PM - 4:45 PM ABC of ICT Roundtable - details

2:45 PM - 4:45 PM Building the Business Case for Service Management - details

2:45 PM - 4:45 PM Building Your IT Service Portfolio To Deal With Hard Economic Times - details

2:45 PM - 4:45 PM Understand and Leverage Your Role as a Courageous Leader - Improve Your Efficiency and Effectiveness - details

Tuesday - Sep. 22

10:00 AM - 11:45 AM ISO 20000 Forum & Special Interest Group Meeting - details

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