itSMF USA Fusion 09 - Program/Agenda

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itSMF USA Fusion 09 - Uniting the world of IT service management - Sept. 20-23, 2009 Dallas, TX

TRACK 8 - SPONSORED SESSIONS: CUSTOMER CASE STUDIES AND PANEL DISCUSSIONS

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The sessions in this track will focus on the presentation of successful partnerships between the Convention Sponsors and their customers. The presenters will share lessons learned, achievements and discussions on the best use of vendor support for a successful project.

Monday - Sep. 21

11:15 AM - 12:15 PM Real Business Benefits, Real Easy: Successful ITSM Implementations at 7-Eleven and Core Media Technologies - details

11:15 AM - 12:15 PM Identifying the Root Cause and Quick Problem Resolution: An End-to-end Application Performance Case Study - details

11:15 AM - 12:15 AM Managing the Cloud in the New Economy - details

11:15 AM - 12:15 AM Accelerated ISO/IEC 20000 Adoption Case Study - details

11:15 AM - 12:15 AM Enabling Effective Asset Management -- Requisition to Receiving Automation - details

11:15 AM - 12:15 PM Sponsorship Panel Discussion: The Right Stuff: Measuring IT Performance Using Business-Relevant Metrics - details

Tuesday - Sep. 22

3:15 PM - 4:15 PM Delivering Customer Value from Outsourcing Your Enterprise IT Services -- A Multi- Disciplinary Approach to Applying ITIL® - details

3:15 PM - 4:15 PM The Power of ITIL®: Driving Consistent Global Service Delivery for a Leading IT Outsourcer -- (A Case Study with TechTeam Global) - details

3:15 PM - 4:15 PM Extreme Management: Implementing ITIL® At Oracle IT & 1,000 Customers - details

3:15 PM - 4:15 PM IT Service Management: Lessons Learned from the Field - details

3:15 PM - 4:15 PM Speed Kills - Ensuring the Journey Isn't Just a Trip in the Passing Lane - details

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