itSMF USA Fusion 09 - Program/Agenda

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itSMF USA Fusion 09 - Uniting the world of IT service management - Sept. 20-23, 2009 Dallas, TX

TRACK 7 - GOVERNANCE AND IT FINANCIAL MANAGEMENT: KEYS TO RUNNING IT LIKE A BUSINESS

BACK

In today's tight-money economic conditions it is imperative that IT be able to demonstrate its value to the business, justify its expenditures and continue to lower operating costs. New initiatives, including Service Management initiatives must compete for a limited number of investment dollars. Come learn how to align your services to your business customers needs and put successful governance and financial processes in place to run IT like a business.

Monday - Sep. 21

2:15 PM - 3:15 PM Rethinking Key Performance Indicators (KPIs) During an Economic Downturn - details

Tuesday - Sep. 22

4:30 PM - 5:30 PM How to Develop an IT Service Agreement - details

Wednesday - Sep. 23

8:45 AM - 9:45 AM How Did P&G's Operations Project Save $5 Million and its Continual Evolution - details

11:15 AM - 12:15 PM Lessons Learned Implementing ITIL® in a Children's Health Care System - details