itSMF USA Fusion 09 - Program/Agenda

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itSMF USA Fusion 09 - Uniting the world of IT service management - Sept. 20-23, 2009 Dallas, TX

TRACK 6 - IT MANAGEMENT FRAMEWORKS: MOVING BEYOND ITIL

BACK

There are many IT management frameworks and best practices besides ITIL, many of them overlapping and at times conflicting. Selecting the right (elements of) frameworks and figuring out how to make them work together can be a daunting task. In this track you will gain insight in how to leverage and/or enhance your IT Service Management program while deploying other frameworks.

Monday - Sep. 21

10:00 AM - 11:00 AM ITSM + PMO = NWO - details

2:15 PM - 3:15 PM Acheiving Global ISO 20000 Certification in 12 Months - details

Tuesday - Sep. 22

10:00 AM - 11:00 AM Teaming CobiT® and ITIL® for Improved Value and Service - details

11:15 AM - 12:15 PM From SaaS to SAS – How a Service Provider Is Leveraging CobiT® and ITIL® To Meet Audit Requirements - details

2:00 PM - 3:00 PM Frameworks: Driving ITSM Beyond Operations - details

4:30 PM - 5:30 PM Achieving ETE Integration/Transparency in a Large Scale Multi-Supplier Environment - details

Wednesday - Sep. 23

8:45 AM - 9:45 AM Implenting ITIL® v3 to Obtain ISO/IEC 27001 - details

10:00 AM - 11:00 AM Sustainable Certification - details

11:15 AM - 12:15 PM It Doesn't Take a Howitzer to Kill a Housefly - details