itSMF USA Fusion 09 - Program/Agenda

Convention Event highlights Speakers Sponsor/Exhibitor Press Location Register About

itSMF USA Fusion 09 - Uniting the world of IT service management - Sept. 20-23, 2009 Dallas, TX

TRACK 5 - KPIS AND PERFORMANCE METRICS: MEASURING IT'S VALUE TO THE BUSINESS

BACK

Today’s economic climate puts IT under greater pressure to demonstrate business value. This becomes a challenge if IT is not collecting and measuring the right KPIs and performance metrics. Learn from ITSM practitioners on how they were able to communicate effectively with the business in order to know what was important to measure and how to report the results.

Monday - Sep. 21

10:00 AM - 11:00 AM From Rags to KPI Reporting - details

2:15 PM - 3:15 PM ITIL® Implementation: Qualitative Keys to Success - details

Tuesday - Sep. 22

10:00 AM - 11:00 AM ITIL® v3 and Virtualization - details

11:15 AM - 12:15 PM Use OLAs to Drive Down Costs and Foster Continual Process Improvement - details

2:00 PM - 3:00 PM How 'Normal' Is Your IT Data - details

4:30 PM - 5:30 PM Top Process Improvement Lessons Learned at Largest Internet Companies - details

Wednesday - Sep. 23

8:45 AM - 9:45 AM How to Measure the Value and Risk Elements that are Important to the Business - details

10:00 AM - 11:00 AM Does IT Measure Anything Useful? - details

11:15 AM - 12:15 PM Aligning Service Catalog with Service Performance Reporting - details