itSMF USA Fusion 09 - Program/Agenda

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itSMF USA Fusion 09 - Uniting the world of IT service management - Sept. 20-23, 2009 Dallas, TX

TRACK 4 - SERVICE PORTFOLIO MANAGEMENT: YOUR QUICKEST ROUTE TO GREATER BUSINESS VALUE

BACK

Service Portfolio is used to manage the entire Lifecycle of all Services, and includes three Categories: Service Pipeline (proposed or in Development); Service Catalog (Live or available for Deployment); and Retired Services. This track consists of a blend of technology and process driven best practices sessions that focus on various stages of an IT services and their alignment to business needs in order to guarantee the safeguarding of the business goals in the various life-cycle phases.

Monday - Sep. 21

10:00 AM - 11:00 AM Defining an IT Service - The Root Cause of All IT Issues - details

2:15 PM - 3:15 PM Demystifying Service Catalog - details

Tuesday - Sep. 22

10:00 AM - 11:00 AM Enterprise Governance in a Virtual World - details

11:15 AM - 12:15 PM Guided Tour Through a Service Level Agreement - details

2:00 PM - 3:00 PM Release & Deployment Management; What the Books Didn't Tell You - details

3:15 PM - 4:15 PM Cloud Service Management- What's the Forecast? - details

4:30 PM - 5:30 PM Aligning IT with Real Business Drivers - details

Wednesday - Sep. 23

8:45 AM - 9:45 AM The Journey to Service Catalog: You CAN Get There From Here - details

10:00 AM - 11:00 AM Lessons Learned from a Service Catalog Implementation - details

11:15 AM - 12:15 PM ITIL: You Can Do It - Simple Tools Can Help - details

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