itSMF USA Fusion 09 - Program/Agenda

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itSMF USA Fusion 09 - Uniting the world of IT service management - Sept. 20-23, 2009 Dallas, TX

TRACK 2 - ACHIEVING OPERATIONAL EXCELLENCE THROUGH CONTINUAL SERVICE IMPROVEMENT (CSI)

BACK

Are you looking for how to be more efficient and effective in providing services to the business? Various industries will provide real-world experiences in the different activities which can be applied to a Continual Service Improvement plan. They will reveal lessons learned and techniques which improved process effectiveness, efficiency, and effectiveness.

Monday - Sep. 21

10:00 AM - 11:00 AM Maturity Assessments, Friend or Foe - details

Tuesday - Sep. 22

10:00 AM - 11:00 AM ITIL® IT Service Management Transformation Journey: It's Worth the Journey - details

11:15 AM - 12:15 PM The Need For Trust: Building a Trustworthy IT - details

2:00 PM - 3:00 PM Knowledge Management Fusion: Uniting CMDBs, CMS and SKMS - details

4:30 PM - 5:30 PM CSI -- Just Click Your Heels and Sprinkle Pixy Dust......Right? - details

Wednesday - Sep. 23

10:00 AM - 11:00 AM Roadmapping Service Management Success - details

11:15 AM - 12:15 PM Tools are the Icing on the Cake - details