itSMF USA Fusion 09 - Program/Agenda

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itSMF USA Fusion 09 - Uniting the world of IT service management - Sept. 20-23, 2009 Dallas, TX

TRACK 1 - ITSM AND ORGANIZATIONAL CHANGE: A NEW WAY OF LIFE

BACK

Speakers share their real-life stories and knowledgeable advice for ensuring the adoption of change in organizations. Practitioners & Industry Leaders from around the world reveal the importance of commitment throughout the service lifecycle, along with techniques for overcoming culture barriers, resistance to change and sustaining adoption. Presentations set logical, systematic approaches to bring real value to transforming service organizations.

Monday - Sep. 21

10:00 AM - 11:00 AM Are Your People Ready for Change? - details

2:15 PM - 3:15 PM ITIL® -- Useful for Small Companies? - details

Tuesday - Sep. 22

10:00 AM - 11:00 AM IT Strategy - the Key to Winning Executive Support - details

11:15 AM - 12:15 PM People & Process First, then Tools! - details

2:00 PM - 3:00 PM Organizational Change - All Aboard and Rowing - details

Wednesday - Sep. 23

8:45 AM - 9:45 AM Planning Business Manager and Customer ITIL® Induction - details

10:00 AM - 11:00 AM Knowledge is Power -- Supplanting Unconscious Incompetence - details

11:15 AM - 12:15 PM Managing Change and Diversity - details