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Personal
Agenda Builder
This agenda builder is for your informational use only and does not register
you for the Convention or any of the sessions.
You will find a complete listing of Fusion '09 Sessions & Workshops below. Pre & Post-Convention Training Classes will be posted in the next few weeks. Simply read through the list of sessions each day and mark those that you plan to attend.
After you've made your agenda selections, you will have the option to (1) View your agenda, (2) Browse/Modify your agenda, (3) Save your agenda, and (4) Print your agenda. Please note that you can modify your agenda if you wish to change your selections at a later time.
If you
wish to attend any Pre-Convention Workshops on Sunday, 9/20 (with one on Tuesday 9/22), please select them in your agenda builder. **Please note: a capacity limit may be applied and priority will be given to those who have selected these in their agenda builder. If you wish to attend any Pre/Post-Convention Training Classes on Saturday - Sunday, 9/19 - 9/20, or Wednesday - Sunday, 9/23 - 9/27, these courses require additional payment. Should you select these optional sessions
for inclusion in your personal agenda,
you will be directed to login to your registration record to add and
pay for your desired agenda selections. Again, please stay tuned for more information on these Training Courses in the next few weeks.
Use the "change display" pull-down menu below to view program/agenda items differently.
Speakers share their real-life stories and knowledgeable advice for ensuring the adoption of change in organizations. Practitioners & Industry Leaders from around the world reveal the importance of commitment throughout the service lifecycle, along with techniques for overcoming culture barriers, resistance to change and sustaining adoption. Presentations set logical, systematic approaches to bring real value to transforming service organizations.
click here to see Track 1 - ITSM and Organizational Change: A New Way of Life -->
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Service Operations’ goal is to fulfill activities and processes required to manage services for business users and customers under agreed upon service levels. The controls that help manage those activities are overseen by Change Management. Bringing these components together will increase the benefits and improve sustainable services. In this track you will learn critical steps to ensure effectiveness through communication, knowledge gathering, and taking it one step at a time.
click here to see Track 3 - Service Operations with a Side of Change -->
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Service Portfolio is used to manage the entire Lifecycle of all Services, and includes three Categories: Service Pipeline (proposed or in Development); Service Catalog (Live or available for Deployment); and Retired Services. This track consists of a blend of technology and process driven best practices sessions that focus on various stages of an IT services and their alignment to business needs in order to guarantee the safeguarding of the business goals in the various life-cycle phases.
click here to see Track 4 - Service Portfolio Management: Your quickest route to greater business value -->
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There are many IT management frameworks and best practices besides ITIL, many of them overlapping and at times conflicting. Selecting the right (elements of) frameworks and figuring out how to make them work together can be a daunting task. In this track you will gain insight in how to leverage and/or enhance your IT Service Management program while deploying other frameworks.
click here to see Track 6 - IT Management Frameworks: Moving Beyond ITIL -->
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In today's tight-money economic conditions it is imperative that IT be able to demonstrate its value to the business, justify its expenditures and continue to lower operating costs. New initiatives, including Service Management initiatives must compete for a limited number of investment dollars. Come learn how to align your services to your business customers needs and put successful governance and financial processes in place to run IT like a business.
click here to see Track 7 - Governance and IT Financial Management: Keys to Running IT Like a Business -->
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These two-hour Workshops and Forums are offered on Sunday, September 20, with an additional one being held Tuesday, September 22. If you are interested in attending, please register for the workshop or forum below. Although pre-registration is not a requirement, space is limited. We will be allowing in those who pre-registered first. If space permits, we will allow other attendees to fill any open slots onsite.
click here to see Pre-Convention Workshops & Forums -->
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Get more out of itSMF USA Fusion 09 – experience in-depth learning through pre/post-convention training. With the training classes offered this September, you'll improve your opportunities for advancement & increase the level of credibility for you and your organization. Certifications are available through some of the classes offered.
click here to see Pre/Post Convention Training -->
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